Refund Policy

We ask that you please read and understand our Return Policy. Please let us know if you have any questions or concerns before purchasing.

 

Top15Fashion ONLY OFFERS STORE CREDIT FOR RETURNS. We do not refund back to your original method of payment. Please feel free to contact us directly regarding sizes or styling as we are more than happy to assist you with any questions.

Items can be returned within 7 days from the date your items are delivered or picked up in store. Items must be in *original condition within 7 days to receive an exchange or store credit. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at top15apparel@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at top15apparel@gmail.com.

 

Damages and issues 
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically get your credit ONLY OFFERS STORE CREDIT FOR RETURNS Please remember it can take some time for your bank or credit card company to process and post the refund too.